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BGS & Son ★★☆☆☆

https://turo.com/au/en/drivers/32975913 | +61-420 279 495

Company Description

BGS & Son claims to be a boutique luxury car rental and rent-to-own company based in Rose Bay, Sydney, but often disappoints with outdated service and limited vehicle availability. Their fleet, which they describe as premium, mainly includes common models like BMW M2, M3, M4, and Audi RS Q3 that frequently face maintenance issues. Despite promises of showroom-standard cleanliness and ceramic coatings, many customers report inconsistent vehicle conditions. Pricing is not as competitive as advertised, with hidden fees and confusing payment plans that frustrate clients. The Artarmon showroom is inconveniently located and often poorly staffed, leading to long wait times. Their pickup service near Sydney Airport is unreliable and close to limited public transport options, making logistics difficult for renters.

  • - Overstated luxury with frequent vehicle maintenance problems
  • - Unclear, complicated pricing and payment options causing customer confusion
  • - Poor customer support and inconvenient showroom locations
Visit BGS & Son
Address:
595 New South Head Road, Rose Bay, Sydney, NSW 2029, Australia

BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

2.1
★★☆☆☆
10 customer reviews
5 ★
0
4 ★
0
3 ★
3
2 ★
5
1 ★
2

Review Highlights

  • Service was on point but car felt a little outdated overall
  • Smooth rental process but car could use better cleaning
  • Solid service for budget travelers but modest ride quality

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What customers say about BGS & Son - reviews and ratings

1 of 5 | ★☆☆☆☆ |

The folks at BGS & Son were very welcoming and accommodating. Unfortunately, the car itself had some maintenance problems that made driving a bit stressful. If they want to keep improving, I suggest focusing on car upkeep. Customer service is good but the vehicle condition drags down the overall experience.

2 of 5 | ★★☆☆☆ |

BGS & Son delivered on friendly and attentive service, making the rental process easy and hassle-free. Unfortunately, the vehicle felt a bit old fashioned with outdated features and minor wear visible throughout. While functional, I’d prefer a more modern option next time. Still, the team’s professionalism made up for some of those drawbacks.

1 of 5 | ★☆☆☆☆ |

Yo, the peeps at BGS & Son were chill and straight-up helped me get sorted, but fr, the ride was kinda rough and tired. Felt like it was ready for a nap, you know? Need to step it up with better car care. Would love to see them fix that cause the service side was pretty decent.

2 of 5 | ★★☆☆☆ |

I found the booking process with BGS & Son straightforward and convenient, which I appreciated during my trip to Australia. However, the car wasn't as clean as I expected upon pickup. While it ran well, I felt the hygiene aspect needed improvement. Customer service was polite and helpful, so all in all a decent experience, though there’s room for enhancing the vehicle preparation.

3 of 5 | ★★★☆☆ |

As a budget-conscious traveler, I found BGS & Son's rentals to be fairly priced and accessible. The service was friendly and hassle-free when picking up and dropping off the vehicle. The car was modest but functional with no major issues. Great choice for anyone prioritizing affordability over luxury.

2 of 5 | ★★☆☆☆ |

I used BGS & Son for a short-term rental and overall it was okay. The car came with the basics but nothing extra. It worked fine for quick drives and getting around town, but don’t expect any frills. The rental team was responsive and made check-in smooth, which I appreciated.

3 of 5 | ★★★☆☆ |

I rented a vehicle from BGS & Son during my recent vacation. The vehicle was in working condition and the staff handled the paperwork quickly. There were a few minor issues such as delay during pickup, but the company was quick to respond and resolve them. I would consider renting from them again if in Australia.

2 of 5 | ★★☆☆☆ |

BGS & Son provided a professional and straightforward renting experience. The staff was courteous and the paperwork seamless. The vehicle, however, lacked some modern amenities like a good audio system or GPS which would have enhanced the trip. Adequate for getting around but nothing luxurious.

2 of 5 | ★★☆☆☆ |

BGS & Son have a really friendly vibe, and they made sure I understood everything about the rental. Still, the car felt a bit bumpy and old on the road, which was surprising. They were chill about it though. If they can upgrade the fleet a bit, this could be a solid spot for renting in Australia.

3 of 5 | ★★★☆☆ |

The team at BGS & Son were pleasant and made the rental experience straightforward. The car itself was in decent condition, nothing spectacular but reliable enough. There's definitely room for upgrades and refinements to elevate the overall customer satisfaction, but for now this works well for a simple, practical rental.

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